NAAW Retail Customer Guarantee: NAAW guarantees the quality and workmanship of its products to retail customers. ICMs are required to honor any retail customer’s request to exchange any NAAW collectible within 30 days of sale if the product is damaged due to poor workmanship, and not due to accident, mistreatment or misuse.
If the ICM cannot verify the date of purchase, the ICM may request that the customer submit a receipt showing the date of product purchase. If the return is within 30 days of sale, the ICM must exchange the product with the same or comparable product within ten business days of customer’s request. The ICM is required to work directly with the customer on exchange requests. NAAW works directly with the ICM.